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Post in Customer Support
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v2v2
WINDOW SHOPPER I
‎12-10-2018 08:50 AM
‎12-10-2018 08:50 AM

Item returned to the sender

Hello I have some trouble with the shipping company ontrac, each time if the package

 was shipped by ontrac always have troubles.my order which I was supposed to receive this week. Apparently my package had been returned to the sender for an unknown reason the same day they trying to delivery ,even though the shipping address was correct.the last ontrac tracking status update its  6:16 AM DEC 07 Held in warehouse. Please contact us. Vancouver, WA.

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RebeccaBT
ALUM II
‎12-10-2018 09:17 AM
‎12-10-2018 09:17 AM

Re: Item returned to the sender

Hi @v2v2,

 

I am so sorry to hear this. I will send you a PM to assist you with your order. Thank you!

 

Best,

Rebecca

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  • ‎12-10-2018 08:50 AM
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