Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
AnonymousInsider

Item missing from order

Just received my package today and became very disappointed when I noticed one of my items is missing. It’s checked off on the sheet that was in the box as if they put it inside, but unfortunately it wasn’t. Instead I got two of the same holiday sample bags. I don’t know what to do and really hope I can get the missing brush set I payed for but didn’t receive.

Re: Item missing from order

Hi @Anonymous,

 

I'm so sorry to hear an item was missing from your package! I'm sending you a PM to request for more information.

 

Always,

Danee

Conversation Stats
  • 1 reply
  • 315 views
  • 0 Hearts Given
  • 2 Contributors