Issues logging in

[mar722]

At checkout I’ve been trying to login to my account and it keeps saying my username and password are incorrect after I’ve reset it. I’ve done this multiple times and still isn’t working. Tried on a browser as well as the app and no luck. Has anyone else run into this issue?

[PBeck]

This is still happening and it’s 2025!

[keelybt]

@PBeck I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and picture of the error you received or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[PBeck]

And I’m not a newcomer! My account keeps deactivating.

[keelybt]

@mar722 I will send you a PM to help.