Issue with free gift

[ilaham]

So I received my order and luckily the items I order were in the the package, but it seem that the free sample I picked out was stolen??? I picked out a Coco Chanel sample perfume as one of my free samples in my order and was so excited to try it out. Unfortunately, I only received the Coco Chanel paper without the perfume intact 😔 

[LaurieBT]

@ilaham, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[ilaham]

Sorry I didn’t realize my private messages were off. You can now send me a dm.