Issue with Redemption

[lindalj]

Spoiler

Issue with Rouge Reward Redemption 

Hello!

I am trying to obtain a $100 Rouge Reward and it keeps giving me an error when I try to process it. Please advise.

Thank you!

[phebs22]

I was getting the same message and I googled it to see that others have had this issue as well! I tried checking out with the reward from noon to 2:30 and got that message every time!! And if it wasn’t available then it would have not been on offer to add to cart! It was so frustrating!! 
I will try again Thursday and hope this issue on Sephora’s end has been fixed 😞 

[LaurieBT]

Hi @phebs22,

My apologies! Our teams are currently looking into this and hope to have it resolved as soon as possible. I apologize for the inconvenience this may cause! 

Best,

Laurie

[lindalj]

Hi Laurie,

I tried again today and no luck. Should I cancel my Sephora card and just start shopping at Ulta?

Thanks!

[LaurieBT]

I apologize that we don't have any further updates available at this time, @lindalj. However our teams are currently working to resolve this as soon as possible. 

Best,

Laurie 

[DaneeBT]

Hi @lindalj Sorry to hear about this! I'll send you a PM.

[lindalj]

Thank you for the outreach! I received the message and look forward to hearing more on next steps.

[lindalj]

I have not yet received a PM. When should I expect it? This is incredibly frustrating.

[Titian06]

Hi, @lindalj !  This means the Reward is not available.  This has happened to me too.  You'll need to contact Customer Service if your points have already been deducted.   

[lindalj]

So if I try again on Thursday at noon it should be fine? I’m confused because normally when they run out, they are no longer available in the Rewards Bazaar.