Issue related refund

[refundissue]

Hello, so I was shifted to new place and Sephora has delivered my order to old place as I messaged them before they said will try to cancel but still my order got shipped and now I don’t receive my order as that was in old place and am unable to go there and and they are not refunding my money.

[LaurieBT]

Hi @refundissue,

I'm sorry to hear this! It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie