Isle of paradise tanning water

[audrn787]

I just received an order i placed and one product was the Isle of Paradise ‘own your glow kit’. While the tanning drops appear fine, the tanning water has chunky/streaky creamy white things floating around in , which remain despite shaking the bottle. I am concerned b/c others seem to have mentioned this issue as well, but i couldnt find an answer about what it is- is it safe to use? Can the company explain as this issue is seemingly happening more than just a handful of times? The tanning water should appear like water- not with creamy streaks floating in it, no? Can anyone help me with this? 

[mbardini]

Hey! So I work at Sephora and we saw this happening to our product, so we opened the gift set to see if the particles have been separating and they weren’t. We believe that the product is okay it’s just separating from natural elements. There are a lot of oils in the product so it could be natural separation or changing due to things like the lights or other environmental factors. Hope this helps

[createnicknam]

 

 

I got the spray bottle and 2 refills of the tan water and it has this stuff floating it in also one refills much more than the other!! 

[keelybt]

@createnicknam I will send you a PM to help. 

[LaurieBT]

Hi @audrn787,

I'm sorry to hear about your item! I'll send you a message.

Warm regards,

Laurie