Isle of Paradise Tanning Water Moldy or?

[AnnieParky]

Have stringy particles floating in my Isle of Paradise tanning water. Is that mold or natural separation? When I shake it doesn’t go away... and don’t see anything about it being normal. Help, to use or return? Eek!

[fatsyyz]

Just got mine today, the bottle is clear and the product is super milky looking with chunks. Wondering if they ordered fakes or what, its not like any I have gotten in US or UK.

[pnwtt]

Just opened my Own Your Glow kit and have the same question / quality issue with the glow water. Did Sephora or Isle of Paradise ever confirm if this is normal?

[DaneeBT]

Hi @fatsyyz I'll send you a PM to assist!

[juliagrace3330]

Mine too!

[jenb11345]

Just purchased mine today and had the exact same issue! What is this??

[LaurieBT]

Hi @jenb11345,

I'm sorry to hear this! I have forwarded this information to our teams to be looked into further. I recommend returning or exchanging the item at your local Sephora store. 

Warm regards,

Laurie

[MrsManjo]

Did you get a final answer? I just bought new from Sephora store and notice the stringy white stuff in mine as soon as I got home. I have not used it, not sure if normal or if I need to go back to store to get it switched out. TIA

[smoresonf]

I just purchased this it is unopened and has cloudy white chunks in it.

[LaurieBT]

Hi @smoresonf,

I'm sorry to hear this! I'll send you a message.

Best regards,

Laurie