Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Is there any way to merge two accounts?

I have one account under my email and one account under my phone number. I have plenty of points on one account. I would like to merge to have access to all points in one place was unsure if there was any way to get help other than going inside a store.

4 Replies

Re: Is there any way to merge two accounts?

 

Re: Is there any way to merge two accounts?

@belle1023451 Yes, we can combine your account. It looks like your private messages are currently turned off. Please send me a private message with the registered email addresses you wish to combine or you can contact us via Instagram, Facebook, or Twitter.

Re: Is there any way to merge two accounts?

@Sylphee, I'm happy to help. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with both registered email addresses and your phone number, I'll be happy to link the accounts and consolidate your points. Please also confirm which email address you'd like to keep as the primary account email. 

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Re: Is there any way to merge two accounts?

I also have this issue!

Conversation Stats
  • 4 replies
  • 376 views
  • 0 Hearts Given
  • 5 Contributors