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Post in Customer Support
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AnonymousInsider

Invalid postal code

Seems to be a pretty common issue here, invalid zip/postal code, defenetly have the correct postal code, have tried everything, and triple made sure i was on the canadian check out.. had almost 300$ worth of stuff in basket and cant order it.. a little frustrating

3 Replies

Re: Invalid postal code

Hi @Anonymous,

 

I'm so sorry for the trouble you're having entering your postal code at checkout! Are you on a desktop or mobile device? Have you tried clearing your cookies and using a different browser? Additionally, I may suggest removing any spaces to see if this resolves the issue. If the issue persists, please send me a private message with your registered email address, full address, and telephone number so I can save this information to your account for you or if you prefer and for immediate assistance, please contact us via phone at 1-877-SEPHORA (1-877-737-4672). I'm sorry for the inconvenience!

 

Always,
Danee

AnonymousInsider

Re: Invalid postal code

Having trouble sending to my friend’s Canadian address. Please assist. 

Re: Invalid postal code

Hi @Anonymous, 

 

I'm sorry for the trouble! I will send you a private message to help shortly. Please note, the address information was removed from this post for security purposes. Thank you!

 

Warm regards,

Laurie 

AnonymousInsider

Re: Invalid postal code

Ive tried the space removing, hasnt worked, deleted cookies , didnt change a thing, and im on my ipad.

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