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Post in Customer Support
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Insufficient shipping address

Sephora always had delivery issues on my orders in the past half year. I have had several orders being returned to the sender due to insufficient address. I called the carrier (Ontrac) for the past orders to check what happened and turned out sephora DID NOT provide COMPLETE SHIPPING ADDRESS (the numbers are missing from the address). Plus, I never had an issue with this shipping address when I order from other websides. 

This time some problem happened. I emailed sephora to update the carrier to correct the mistake sephora made. The response is quite disappointing - denying the mistake and asking me to call the carrier by myself.

Being a sephora customer for more than 5 years, I can see how sephora is losing its customers.

Re: Insufficient shipping address

Hi @hilva I am sorry to hear about your experience. I will be happy to look into this for you and will send you a PM. 

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