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Post in Customer Support
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Incorrect discount for Rouge

I'm a VIB Rouge and when I try to check out with my online purchases, after putting in the promo code, it shows I'm only receing 10% off instead of the 20%. Anybody else having the same issue?

Re: Incorrect discount for Rouge

Hi @ti3na,

 

In reviewing your basket, I see that you have added excluded items (The Ordinary); the Spring Savings Event discount will not apply towards any excluded items/brands. For more information, please visit: https://seph.me/3htNYgr

 

Always,

Danee

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