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Post in Customer Support
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Incorrect delivered package and completely disappointed with Sephora response

My package was "delivered". But I never received it.

 

I recently placed an order from Sephora and the package was delivered to a wrong address with a front door picture which obviously does not belong to my house.

 

Sephora said they will not refund me nor replace my package. It was worth about $120. I am extremely disappointed and upset with Sephora. This was a gift for a friend. My entire family shops here. 

 

The supervisor talked to me  made it sounds like it was my fault and that I stole the package. However, the proof of delivery is a perfect picture showing that the package was delivered to an incorrect address since the front door in the picture is not the front door of my house.

 

 

Re: Incorrect delivered package and completely disappointed with Sephora response

Hi @youwu123 Sorry to hear that! I'll send you a pm.

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