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Post in Customer Support
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kshstyle31
NEWCOMER II Rouge
‎11-08-2024 07:58 PM
‎11-08-2024 07:58 PM

If I use the SAVINGS code, I can't return damaged items?

It says Sephora is not responsible for damaged/stolen packages.
Does it mean I can't return damaged items if I use the SAVINGS code?

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DaneeBT
MOD Rouge
‎11-09-2024 06:33 AM
‎11-09-2024 06:33 AM

Re: If I use the SAVINGS code, I can't return damaged items?

@kshstyle31 Sorry for the confusion. If you are referring to our parcel forwarding policy, you can view more information regarding the policy here:

 

https://www.sephora.com/beauty/shipping-information?icid2=customer_service_shipping_information_parc...

 

This policy is in place whether the SAVINGS code is used or not.

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