If I shopped online, and had a promo code, do I still receive three samples?

[Tianmi]

I had an order that had a promo code for water mask, I also selected three samples, but I only received the mask but not the samples

[LaurieBT]

Hi @Tianmi,

I'm sorry about this! You are able to include promos and samples in online orders, and I'm so sorry that your samples were missing. Please send me a private message with your order number for assistance. Thank you!

- Laurie

[Tianmi]

It’s 

[MaliBT]

@Tianmi,

We don't recommend publicly posting personal information such as order numbers here so I had to edit out your order. 😉 I would send @LaurieBT a private message with the order number. 

-Mali

[LaurieBT]

Thank you, @MaliBT!

@Tianmi, I'll send you a private message to assist now. 🙂

- Laurie

[CorgiMommy]

you can use a promo code and get three samples also. you can not use multiple promo codes in one order.