I was charged twice!!!!

[Anonymous]

Hello I was recently charged twice for my order but the weird thing is that there's a $10 difference in the 2 charges to my account and the 2 different order confirmations I revived as well one including the Sephora flash subscription I subscribed to and one not including the subscription but still including the 2 day flash shipping I would like an answer to why this happened. 

[JaneanBT]

Hi @Anonymous,

I'm very sorry to hear about your experience. I will send you a private message to assist you further. Thanks!

-Janean

[Anonymous]

The same thing happened to me!! 

I’ll never order anything from Sephora again. 

[PreetDhaliwal]

It must be just an authorization, the 2nd transaction will fall back in your account in 1 to 7 business days. I have experienced that. It only happens in flash orders.

[JMiller111391]

It happened to me and mine wasnt a flash order.... so your theory is wrong

[LaurenAshleigh]

Thank you for adding this comment. It made me feel a little better because Sephora hasn't replied to my emails about this mistake. I really hope this plays out easily! This is still completely frustrating. What if I had purchased $300 worth of products, and my card took out another $290. This error could leave people overdrawn, and it takes a week or so for most banks to reverse charges like this.

[JMiller111391]

I just overdrafted because of this. This has NEVER happened to me. the first order is showing as a post, and this new charge is showing as a pre-authorization, they already charged me immediately after placing the order... why would they charge me AGAIN once it ships?!?!?!???? Now my bank account is negative. THANKS SEPHORA never shopping here again

[JamilaBT]

Hi @LaurenAshleigh sorry about the delay. I always recommend contacting us at 1-877-SEPHORA for immediate assistance. Has the auth settled from your account yet? If not, send me a private message and I'd be happy to help. 

xo,

Jamila

[LaurenAshleigh]

This JUST happened to me today. I placed an order two days ago (the order includes the Sephora Flash subscription), and I was charged twice yet there is a $10 difference between both of the charges. I am so glad that I found this post! I just sent customer service an email. How did they resolve this for you?

[DaneeBT]

Hi Amariem39,

I'm sorry to hear about this! I'm sending you a PM shortly.

Always,

Danee