I received my package with missing item

[didgp98]

Spoiler

Missing item!!!!

 

Hi guys, I am so mad and frustrated at this moment.

So first of all, I bought YSL Candy glow balm at store, and the item was defected by someone else’s nail. Then I had to return it on this Monday (1/26) and reorder it to my home since the item was out of stock.

The package was delivered today around 8:00 PM but I was doing my work so had to open it around 10:30 PM. 

When I opended the package, there was no item AT ALL and all I could’ve see was the packaging papers. 

What should I do in this case? Since it is a night, their customer service is closed. 

[LaurieBT]

Hi @didgp98, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[CorgiMommy]

@didgp98 have you spoken to customer service?