I overnight shipped something and recieved something completely different!

[Disneymau5]

Hi, I overnight shipped my moms Christmas present (Origins Anti Aging All Stars)  to come in time before we leave out of town, and I just opened the package and got something completely different (Too Faced gift set). What do I do?? Please help 😞

[keelybt]

Hi  @Disneymau5 I'm so sorry to hear that you received the incorrect item. If you haven't already, please give us a call at 1-877-SEPHORA so we can assist you with this.

[GG84]

@Disneymau5 is there a store near you or where you'll be? You can exchange it provided they have the gift ser u want in stock.

[Disneymau5]

There is! I hope I can, I just don't want the employees at Sephora to look at me like I'm crazy trying to return something completely random they shipped me in exchange for what I had actually ordered

[GG84]

Call customer service before you go 1-877 Sephora and have them put a ote in your file #Disneynau5

[Disneymau5]

Update: They responded pretty quickly and overnight shipped me the correct order to a relative's address where I was staying at. They were super helpful actually! Thanks for your help on here too! I have regained my faith in Sephora 🙂