I need to file a complaint about a store

[nataliedx11]

I am constantly purchasing things online for pickup at Sephora, however these has been multiple times where my order gets cancelled because "the item is no longer in stock" this is extremely frustrating, especially when trying to snag a sale item. I want a discount code so I can go to the store and repurchase this item. 

[LaurieBT]

@nataliedx11, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number(s), I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie