I’m so upset!

[jellybeanhtx]

I made a big order for Christmas gifts and one of my packages is missing but customer service doesn’t care and won’t refund or reship my order! Christmas is ruined! I want to cry 

[LaurieBT]

@jellybeanhtx, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[jellybeanhtx]

You can message me now 

[keelybt]

@jellybeanhtx  I have sent you a PM