I hate Sephora

[Anonymous]

I am very upset and disappointing right now. Today I just know I my account will be locked forever because of some stupid reasons I don't even know. I have 11000 points in my account and I am always a loyal customer for almost 10 years. I placed an online order and it got cancelled, and then my account was locked. The customer service is extremely bad! They don't know anything. Sephora is my favorite shop and I cannot believe you guys do this to me. I am very sad.

[JMflips]

I had the exact same experience and no reason was provided from customer service.  I was told that they were "investigating" and it would take 7-10 business days to complete.   Every other retailer  that I have  dealt with,  seems to be able to sort issues out within minutes. I don't understand why Sephora is such a disaster at customer service? I was then told that there was an issue on their end with a Cyberbag.... then I got another message days later saying that they couldn't authorize payment, then they emailed again to say that there was a technical issue..  They can't seem to keep their stories straight.   #epicfail

[LaurieBT]

Hi @JMflips,

I'm sorry to hear this and I'll send you a message shortly.

Best,

Laurie

[JOEY1992]

Customer Service with this company is TERRIBLE!  I was connected with a beauty advisor trying to correct pricing on their website and after 30 minutes, she disconnected me,  Then I realized it was after 5:00 and thats when they close.  I have so many negative stories about their CS.  So, here is it CYBER MONDAY and the prices they are advertising changes when you go to checkout, really??????

[JaneanBT]

Hi @JOEY1992,

We are so sorry for the trouble caused. We are aware of this issue and we are looking into it. Thank you for your patience. 

Best Wishes,

Janean

[megpower]

Did you ever get help from customer support? I’m having an issue and no one is contacting me. 

[keelybt]

@Anonymous I'm sorry to hear about your experience. I will look into this for you and send you a PM.