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Post in Customer Support
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I forgot to redeem my birthday gift

Hi! I forgot to redeem my birthday gift in October. Besides, I didn't receive any email notifications. Can I still redeem my gift??

Re: I forgot to redeem my birthday gift

Hi @KristinaLeto We don't always send an email reminder, but your birthday gift is available during your birth month and within 14 days of your birthday. I will send you a message to help with this. 

Re: I forgot to redeem my birthday gift

If you don't see an option on the website (in your cart) to add the gift, you should still be able to redeem it in person in a store! 🙂

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