I didn’t receive free samples

[rowena1976]

Hi,

I put an order in recently and I was supposed to get a free sample with a $30 order and 2 other samples that were put into my cart. 

Thanks in advance for your help. 

[NICOROMA]

I never get the two samples I request with my order. I tend to only get one sample as well.. and it’s never the one I requested.

[LFie]

Same.  Sephora samples are the ultimate form of gaslighting. 

[keelybt]

@LFie I'm sorry to hear that you didn't receive samples with your recent order.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[LaurieBT]

Hi @NICOROMA,

My apologies, samples can be substituted but they shouldn't be missing entirely. I'll send you a message shortly.

Best,

Laurie 

[kiarabhamri]

Hi same here I ordered 2 samples and I didn’t get either one I was so disappointed 😭

[LaurieBT]

Hi @kiarabhamri,

I'm sorry about this! I'll send you a message shortly.
 

Best,

Laurie

[LaurieBT]

Hi @rowena1976,

I'm sorry about this! I'll send you a message shortly.

Best,

Laurie