I can't submit product reviews

[catalana87]

Hi!

I like to read reviews of products I want to try and write reviews of product I use. I'm not sure why but I can't submit reviews anymore. Sometimes it works for a few times, sometimes it only works on the App other times only on the website. But I can't do it anywhere now. I keep getting the following message:

An error occurred during the submission process, please retry at a later time.

Is anyone else experiencing this? Someone from the Sephora team reached out to me a few months ago to try to solve it but still not working...

Thanks!

[cryogini]

I can't review anything either, and not only that, I can't read any reviews if I try to filter them for my age and skin type. 

[DaneeBT]

@cryogini I'm sorry to hear that! Are you experiencing these issues on both the app and the web browser? Have you tried deleting and reinstalling the app? On the browser, have you cleared your cache and cookies, or tried using a different browser?
Also, what exactly happens when you attempt to submit a product review?

[keelybt]

@catalana87 I'm sorry to hear that you are having trouble! Can you please let us know which item you are attempting to review? 

[catalana87]

The last time I tried it was the Tower28 powder blush. Thank you!

[LaurieBT]

@catalana87, thank you for your response! On the browser, can you please clear your cookies and cache? You may need to look up how to do this on your device. On the app, can you please try uninstalling the app, and reinstalling it with the latest app version? If the issue persists afterwards, we will be happy to look into it further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!