I can’t afford the same day subscription

[fndlebe25]

Hi, I’m really sorry about this but I meant to delete the subscription before the charge date. Because I started the free trial on the 19th I expected to be charged on the 19th and I was planning to cancel it today. But I saw the notification telling me that I had already been charged. The blame is on me for getting the date wrong. I canceled the subscription completely and I am hoping to get a refund since this literally just happened 30 minutes ago. I really can’t afford to lose that type of money right now. I also don’t use sephora online enough for this to be beneficial for me, I only got same day shipping because of Christmas gifts. Please help!

[keelybt]

@fndlebe25 I will send you a PM. 

[jennyqg]

hi, i’m also experiencing the same issue. could you help me out as well?

[LaurieBT]

Hi @jennyqg,

You must cancel the free trial within the 30 day trial period to avoid being charged. I'll look into this and I'll send you a message.

Best,

Laurie