I LOST ALL OF MY POINTS!

[NataliaDila]

I just checked my account which used to have almost 6,000 points and I was devastated to see that they are all gone! What happened? Is there any way to get them back? I am so sad, I have been saving those points for years and they’re the only reason I keep going back to Sephora. Otherwise there is an Ulta closer to where I live that would be easier to shop at. Someone please help! 

[LaurieBT]

Hi @NataliaDila,

Sorry, for all clients points will expire if the account is inactive for 12 consecutive months. To keep the account active, you must make a purchase, or redeem a reward, or the birthday gift, online or in store within a year. I'll look into this and I'll send you a message.

Best,

Laurie