How to file a complain?

[helen08]

I would like to file a complain as I have requested to cancel my order before it had been shipped but it seemed that there is no way to cancel after placing the order. The address is not correct so I cannot receive the order. when I made the payment, I deleted this address and replaced by my correct address but for some reason the old address still there. If you can check from your end what I did in the system. I tried to cancel my order right away but cannot reach anyone as it was 11pm yesterday so I needed to wait until 9am tomorrow to cancel the oỏder. I tried my best to do what I could but the process in Sephora created a lot of problems for me honestly. 

[LaurieBT]

@helen08, I'm sorry to hear this! Thank you for reaching out to us. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and correct shipping address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!