How on earth can you offer same day delivery when my order from 2 weeks ago says it won’t come until end of January???

[potatoedpotatoe]

Hi how is it appropriate to offer same day delivery right now when people have orders from weeks ago that are back logged??? I need my December 6th order before Christmas!!!!!!! Why did you choose to ship with Canada Post while they were on strike?? How does this make any sense?? Can you switch my order to pick up in store please? This is insane  

[LaurieBT]

@potatoedpotatoe, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!