How long does it typically take an order to be 'in progress'?

[illianamarie]

I placed an order on Saturday (10/07) and it went through, and it was in process.  Typically, my orders ship out the same day or at least the next day depending on the time I order.  This order has still not shipped out as of Monday (10/09) and I checked and my card has been charged already, so I know the payment was successfully processed.  I do know that sometimes it can take longer to process things on the weekends, but I think that applies more to Sundays rather than orders placed on early Saturday mornings.  Does anyone have any insight or any prior experience with this?  Should I wait another day or so before calling customer service?  Also, I have flash shipping, but I know thats for the actual shipping, not the order processing.

[RichardBT]

Hello @illianamarie,

Thanks so much for reaching out! Typically, an order can take up to 1-2 business days to process before shipping(we try to process our Flash orders quicker). For this particular order, all orders placed during the weekend will ship the following business day (Monday 10/9)! Hope this helps!

Cheers,

Richard

[JoeBiden2020]

I made my order saturday and it has been "In Progress" ever since. Is that normal, or is there just a high demand for the product I purchased?

[DaneeBT]

Hi @JoeBiden2020,

Because of high demand during our Holiday Savings Event, as well as expanded safety measures, our distribution centers and carriers are experiencing delays. For more information regarding the delays, please visit https://seph.me/3lsp0yF We'll send you an email as soon as it has been shipped. If you have additional questions, please send me a PM. Thank you for your patience!

Always,
Danee

[JoeBiden2020]

Thank you for the info!

[illianamarie]

Hi Richard,

Thanks so much for such a speedy response!  I look forward to the always pleasant "shipping notice" 🙂

Have a happy Monday!