How do I start a mail return for an online purchase?

[Fern]

Where do I go to start an online return for an online purchase?

[LaurieBT]

Hi @Fern,

For Sephora US returns, please visit: https://returns.narvar.com/sephora/returns?locale=en_US

For Sephora Canada returns, please visit: https://returns.narvar.com/sephora/returns?locale=en_CA

Best regards,

Laurie 

[palmer220]

What happened to the "start a return"  link on the order details?  And where has it been moved on the app?  

[palmer220]

It's not under the tracking link anymore??  Is it just me?

[DaneeBT]

@palmer220 I'll send you a PM. 

[LaurieBT]

Hi @palmer220,

On the app, the "start a return" button is right below the tracking button that says "Track & Get SMS Updates."  

Best,

Laurie