Help! Unable to checkout because of 'invalid postal code'??

[Trishhh04]

I am trying to place a next-day delivery order. However, it's not letting me add my credit card because of 'invalid postal code' in my billing address, even though it's the right one. I have tried using different browsers, devices and deleting cookies but nothing seems to resolve this issue?? 

[StacyBumble]

I’m having the same issue. I’ve contacted customer service by email but the reply I got says that they’ll try to respond within 24 hours. Now I’ve missed out on a sale that ended yesterday and one of the items I wanted has sold out. So frustrating that this is an ongoing issue that so many of us seem to be having. 

[DaneeBT]

@StacyBumble I'm so sorry to hear that! In the future, we recommend contacting us via phone at 1-877-737-4672 or via our live chat for immediate assistance. Regretfully, our National Lipstick Day promo was only held yesterday and cannot be extended. I'll send you a PM. 

[LaurieBT]

Hi @Trishhh04,

My apologies! I'll send you a message shortly.

Best,

Laurie 

[MrsTrazzie]

I am also having this same issue - doesn't work on my phone or computer. Been trying to place an order for days now. Frustrated.

[DaneeBT]

@MrsTrazzie Sorry to hear that! I'm sending you a PM. 

[jessicakaii]

Mine is not working either. Frustrating!

[LaurieBT]

Hi @jessicakaii,

I'm sorry to hear this! I'll send you a message shortly.

Best,

Laurie

[ashban]

mine does not work either