Has the online chat service been removed completely?

[missmreynolds]

I have the regular issue that my samples are not included and completely missed out from the order.

I used to be able to contact customer services via chat to let them know and discuss the issue.

Has the chat service been removed?  It always says it is unavailable when I go online or use the app .

[keelybt]

@missmreynolds Chat will show as unavailable while all agents are busy. I'm sorry to hear that you didn't receive samples with your recent order. I will send you a PM. 

[igoy]

yah shows unavailable for the last few hours