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Post in Customer Support
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HERBIVORE

I received the blue tansy mask duo and the mask look a bit discolored. Being that I’ve never used this product i wanted to confirm with someone that it wasn’t expired and that this was normal. I will insert pictures below. Hopefully you can see the difference in the picture taken It is more of a sea green and not the blue color as the other product or on the box.

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RE: HERBIVORE

Yes that’s the right color but keep an eye out for more discoloring like a darker rim on the surface or on the cap. As for lapis keep an eye out for fogging. Herbivore used to be a huge part of my skincare routine until I broke out and investigated all my products. I found mold in my lapis and blue tansy and prism. I just ran out of the toner so I can’t comment on that. I don’t know why this isn’t talked about more which is why I’m posting this comment because I wish I knew before my face got ruined. Seriously just try googling “herbivore botanicals mold“ Sephora literally had to recall pink cloud before because of this issue yet continues to sell everything else? They pride themselves on not using preservatives yet clearly that’s causing more harm than good. I wonder how sterile their labs or factories or whatever are Like can’t they at least use sealed packaging to prevent contamination?! I’m not happy rn. I do not recommend!

Re: HERBIVORE

HI @sincerelyTyra, I'm sorry for the confusion! This looks to be the right color to me! Please let me know if there's anything else I can assist with. 

 

Regards,

Kevin

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