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Post in Customer Support
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HELP!! WRONG SHIPPING ADDRESS ENTERED

I placed an order about 2 hours ago not realizing Sephora automatically changed the address i typed in - with a default address and i have no way to access the apartment that is says it being shipped to PLUS itโ€™s in a different city!! Is there anyway someone can contact me and help me change the shipping address before it gets shipped? Itโ€™s over $100 and i canโ€™t afford to lose that! Thanks Pri
1 Reply

Re: HELP!! WRONG SHIPPING ADDRESS ENTERED

Hi @priiyap,

 

In reviewing your account, it appears that one of our representatives may have already assisted you and submitted a request to our Distribution Center to see if they are able to cancel the order before it ships. If you happen to receive the shipping confirmation email for the order, please contact us via phone at 1-877-SEPHORA so we can further assist you. Thank you!

 

Always,

Danee

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