HAVEITALL code says I have exceeded redemptions

[HELENE1000]

The HAVEITALL opromo code isn't working for me. I tried to apply it to my order and there is an error message saying I exceeded the number of redemptions. I have used it once but believe it can be used multiple times during promotion.  I am logged in as a beauty insider.

[LaurieBT]

@HELENE1000, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!