Guft card fraud

[LauraSnyder2109]

Hello, I bought a $50 Sephora gift card for my niece and another for my son's girlfriend for Christmas.  I purchased them at my local grocery store when they were doing a Black Friday promotion.  When both of the girls went to use their Sephora card, the balance was $0.00!  The cards have beens sitting in a drawer and then wrapped under the Christmas tree until yesterday.  How is it possible that they were used when NO ONE had access to them?  Please advise how I can get my $100 back or functioning gift cards with the full balances that I paid for please.  I have all of the receipts from the day of purchase if you need documentation.  Thank you.

[LaurieBT]

@LauraSnyder2109, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[kenzarmstrongg]

Same for me 😞