Giftcard balance at $0 without using it

[Anonymous]

I know this problem seems to be happening to a lot of people out there, so if anyone could help it would be so great. I had two physical gift cards equalling $100, and when I went to place the order, it told me something was out of stock. After I dealt with that, I went back to check out and both of my card balances are now at $0 and my credit card had been charged! I'm really upset as I was looking forward to some of the things I was going to purchase, and if anyone knows how to fix this, it would be much appreciated!

[kevinbt]

Hi @Anonymous! I'm sorry to hear that! Please give us a call at 1-877-737-4672 so we can further assist.  A representative will be able to ensure the balances on your gift cards are returned and see what options we have in regards to your order!  

Regards, 

Kevin