Giftcard Scam - Happy Mothers Day

[Chibi28]

My Mother’s Day gift was a SEPHORA gift card purchased at a grocery store, and the pin was scratched off AFTER I scratched the silver foil bar. I could see the acct number but no pin. I called customer service and they said it was used the day before and now has a $0 balance. How come no one can find the persons account who used my gift card? Why is Sephora not making a statement about this since so many are affected? They are complicit in consumer fraud, just as much as the grocery store it was purchased from. Same thing happened during the holidays with my friends mother and it’s all over this community board as well. Not even a friendly coupon code to lessen the blow. Disappointing customer service in this hellscape of a world. 

[MichelleMP]

This same thing just happened to me. My fiance purchased a giftcard for me from CVS for mothers day & I finally went to use it yesterday & when they scratched off the account number it was missing 3 digits at the end (per the store manager). The pin was there but account number was only 13 digits long & they said it wasn't swiping. They told me to call the number on the back so I did, then they directed me to a different Sephora help desk to read them my barcode. They told me they had no access to the missing numbers and transferred me back to the giftcard company. Then they were able to look it up with the first 13 digits & they said the card was used on 6/5/25 online.. I tried peeling up the clear piece on the back of the card and there wasn't 3 numbers at the end showing, it was like they had been destroyed off or never printed on the card.. so how did someone use my gift card online if the numbers were missing? Unless they peeled up the clear scratcher piece from the back of the card & wrote down those numbers and just kept checking daily to see if that gift card had any balance!!! So now I'm out the gift. Someone has to be removing the scratch off sticker and writing down these giftcard numbers and then checking daily to see if a balance was loaded and then using them before we do!!!

[zavree]

Same thing happened to me!

my daughter got 2 gift cards purchase in 2 different CVS pharmacies and someone took the money within 24 hours.

it is so sad!

it was my daughters birthday 😭

[keelybt]

@zavree I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with the gift card numbers or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[DianaJadz]

The same thing happened to me just got a gift card less then a week ago I tried to use it today and it said my balance was at $0.00. I have never used this card however. I called costumer service and they just told me it was online and yesterday but could not provide me with more information. The least they could’ve done is provide me with the account that used it.  I am not sure what to do I basically just lost $50. 

[Erika95]

The same thing happened to me. I went to use my mother's day gift card and it had a zero balance. The last 4 digits of the 8 digit pin was completely gone. It also happened to my cousin as well. Very disappointing. Sephora you need to look into this.

[DaneeBT]

@Erika95 oh no! I'm sending you a PM. 

[dianagarcia79]

Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!
I am all in for a class action lawsuit. 
And let’s take this to Twitter. We’ll make them take responsibility. 

[MichelleMP]

They are not accredited with the BBB 😞 but this happened to me too.

[Chibi28]

I reported to the FTC. 

[DaneeBT]

Hi @Chibi28 I'm sorry to hear about this. I will send you a PM.