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Gift return?


I received a gift during Christmas and wasn’t given a gift receipt. Tried to return for store credit and was denied because they said either I had to have the person with me or the order number So they can find the item in their system.  I get the order email from the person and I tried to go refund for store credit and told me they don’t do that because of people stealing points or something. It’s extremely frustrating and awkward just trying to get store credit. Is this a new policy or just this particular store I went to?? 

Re: Gift return?

Hi @malp19


I'm sorry to hear that! Our Sephora stores are unable to process returns or exchanges for items without the original receipt/gift receipt or proof of purchase. For more information regarding our return/exchange policy, please visit




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