Gift card says invalid

[DiannahOlivia]

I have a $100 gift card from Christmas that will not work through online purchase, it just keeps saying gift card is invalid, I have tried e-mailing sephora customer service and they tell me to call their phone number which is a 55 minute wait due to covid. I work in emergency services, 12 hour shifts, and simply cannot wait on the phone for 55 minutes. Can this not be dealt with over e-mail? I would like to take advantage of the rouge 20% off while it's still available. (I have already checked to make sure the numbers are accurate, have tried clearing web browser and cookies, have tried on both the app and the browser website). Any help would be greatly appreciated, please! 

[DaneeBT]

Hi @DiannahOlivia,

I'm sorry for the trouble you're having redeeming your Gift Card online! I will send you a PM to further assist.

Always,
Danee

[ljsimonton]

Can you message me as well, i have two gift cards that are saying invalid.

[keelybt]

@ljsimonton I will send you a PM to help. 

[CARE31]

Hi can you message me too please I’m having the exact same issue. It’s quite frustrating 

[DaneeBT]

Hi @CARE31,

Sorry to hear about this! I will send you a PM to request for more info.

Always,

Danee

[LAS927]

I am having the same problem with my gift card being invalid. 😕 can you please message me with help too?

thanks!

[DaneeBT]

Hi @LAS927,

I received your private message and will be responding shortly.

Always,

Danee

[CayteGsm]

I am having the exact same issue and don't know what to do to fix it 😞 

[DaneeBT]

@CayteGsm It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a clear photo of your gift card or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!