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Post in Customer Support
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JessicaClaire1
NEWCOMER I Insider
‎10-02-2025 11:41 AM
‎10-02-2025 11:41 AM

Gift card numbers scratched off

Hello! My girlfriend and I got this gift card second hand from a family member to use at Sephora (therefore we don’t have the receipt). The numbers were removed and the gift card can’t be used. Is there anyway we can get the card replaced?

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LaurieBT
MOD Rouge
‎10-02-2025 02:06 PM
‎10-02-2025 02:06 PM

Re: Gift card numbers scratched off

Hi @JessicaClaire1, I'm sorry to hear this! Regretfully, we're unable to replace gift cards that are damaged. I recommend visiting a store to learn if they're still able to swipe the card. 

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  • ‎10-02-2025 11:41 AM
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