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Post in Customer Support

Gift card number?

Can someone tell me how to find the gift card number on the back of the Sephora gift card?  I feel like an idiot, but I am apparently entering the wrong number.  My card number has 19 digits, but it won't let me enter all of them.  I've tried entering the first 16 digits and that's not correct.  Then tried entering the last 16 digits, and that's not correct either.  I'm going crazy lol

Re: Gift card number?

Hi @Leebo81


I'm so sorry for any confusion. It sounds like you have a Sephora inside JCPenney gift card and these cannot be applied to purchases made on 


You are welcome to redeem your gift card by visiting a JCPenney store location or shopping on Please send me a private message if I can assist you with anything else. 


All my best, 



Re: Gift card number?

Can JCP sephora cards still be used in standing alone sephora shops? or only jcp ones? 

Re: Gift card number?

Thank you, I went to my local Sephora (which in inside Penney's), and found out today lol.  Thanks for your help, though!

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