Gift card number scratched off

[KMA64]

Hello, I received a gift card recently for $100 and when I went to use the card online and removed the sticker, the number on the back scratched off. I went to the store with the gift receipt and the card to have them scan it or swipe it to use on my purchases and it did not work. They said to contact support and that they can’t do anything in store. Please help! 

[XVGris]

Can you please help me. I have the same issue. Was gifted a $100 GC in April for my bday and went to use it today 7/28 in Costa Mesa. The Cashier peeled the sticker and numbers on the GC and Pin are blank. The manager told me to call CM service and CM told me the store had to do it because the card comes from a 3rd party. The Manager then indicated the card is sticky and should have been scratched not peeled. The issue was not resolved and I have spent about 2hrs trying to guess the numbers. Please help. 

[DaneeBT]

Hi @XVGris Sorry to hear that! I'm sending you a PM. 

[LauIRENE]

Can you help me too. I have this same problem. Kindly PM me for assistance 

[keelybt]

@LauIRENE  It looks like your private messages are currently turned off. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.