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Post in Customer Support

Gift card is gone!

For Christmas I got a 25 dollar gift card and it has disappeared. I haven’t order anything from Sephora in the last couple of months so I don’t understand why the gift card would be missing. Talked with customer service and they said that can’t fix the problem. I’m a little upset.  

Re: Gift card is gone!

Was there any resolution? There seem to be a lot of people who received gift cards at Christmas only to have the money disappear from the card

Re: Gift card is gone!

Did they resolve your problem? I have a similar situation…check out process took out an amount of my gift card but never put it back after cancelling the process and it’s taking the longest in getting it back to my gift card!! So frustrating. 

Re: Gift card is gone!

Hi @malaguena74,


I responded to your private message. Please respond when you have the chance. Thanks! 


Best Wishes,



Re: Gift card is gone!

@livlivy Oh no! I will send you a PM for more information. 

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