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Post in Customer Support
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Gift card invalid

I received a gift card from my friend, and I tried to use it but it said invalid.

I never use it and I scratched the number by myself.

What happened to it?

 

 

 

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Re: Gift card invalid

Same thing happend with mine

 

Re: Gift card invalid

@JiyoungY Oh no! I will send you a PM.

Re: Gift card invalid

can you PM me? i have the exact same issue!!

Re: Gift card invalid

@koubiiie  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

Re: Gift card invalid

Hi I am having the same issue, can you send me a PM too

Re: Gift card invalid

Hi @Mayalg7,

 

Can you please double-check that you're entering the complete 16-digit card number and the 8-digit pin number? I'll send you a message shortly to follow up!

 

Best regards,

Laurie 

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