Gift card buyers beware

[JJ8743]

I purchased Sephora gift cards to make an online purchase. I had multiple cards that the PIN numbers removed while gently removing the protective coating. Why is this an issue with your gift cards? When I called the support number on the back I was told I can only purchase in store items with the pin removed, which is a problem when I don’t have access to a local store. I feel that Sephora should do the customers a service and fix this issue and work with customers who do not have immediate access to a store. My $400 in cards were meant to make a purchase online and now they are worthless to me. I will reach out to every online community to warn potential customers of your defective cards. 

thanks for you time 

[LaurieBT]

@JJ8743, I'm sorry to hear this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie