Gift card balance gone!

[Jamial]

I got a $50 gift card, used a part of it in store and $34 balance remained on it. When I tried to order online the gift card had $0 balance. I figured something must be wrong online so I went to the same store I had used it at and again $0 balance. I have the physical gift card and the receipt yet no one seems to know what happened. There is no way anyone got their hands on the physical gift card because it was in my wallet the entire time and I certainly haven’t used it and no one else had access to it. Has this happened to other people and what did you do? At this point I think Sephora gift cards are not worth getting, you spend the money and get no products and no help to resolve the issue 

[freakeejan]

it happened  to me to. 40 $ gone also can't see the whole 16 digits. 

[Jamial]

In my group of 4 friends, 2 of us lost the money on our Sephora gift cards. We have all decided to never buy them again and as much as possible buy directly from the brands if possible. Better sales by the brands as well. 

[KlaraTiw3]

Sometimes, glitches in the gift card processing system can lead to errors that don't show up until you try to make a purchase. Other times, unauthorized digital use might occur if the card was somehow activated incorrectly or compromised before or during sale. It’s rare, but not impossible. Sadly, when this happens, customer service can be slow to offer clear answers.Some people have started exploring other ways to shop or gift without relying solely on traditional store cards. For example, platforms offer more secure digital credit systems with real-time tracking, so it’s easier to keep an eye on your balance and usage history. Still, I’d recommend escalating this with Sephora corporate directly, especially since you have proof of both the purchase and unused balance.

[Jamial]

Sadly nothing came of the escalation other than knowing the balance was stolen a few weeks after I used the card in store at Sephora Oakville Place. Sephora does NOT care for its customers at all.

In our group of 4 friends, 2 have had their gift card balances wiped out fraudulently. Yet Sephora does nothing, they could have a 2 factor authentication at the very least but they don’t care.

I am now directly purchasing from the brand websites whenever possible and avoiding Sephora. The brands have way better sales and give much better samples. All of us friends have stopped buying Sephora gift cards and are telling friends and family to do the same. 
After spending thousands of dollars at Sephora we are super disappointed at being treated this way by all levels of Sephora. They’ve lost our business and we were loyal customers.

[keelybt]

@Jamial I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Jamial]

i turned the messages on, I have the gift card, I have the receipt from when I used it last and i just got off the Sephora gift card helpline where i was told that giftcards are like cash, once used never replaced. EXCEPT cash in my wallet would have remained there whereas this gift card balance is gone! Did the associate who rang me up steal the balance, was the Sephora terminal at the store rigged? Given your size, you really should take responsibility for this blatant stealing of people's money without giving any products in return.

[Jamial]

Hi, I have no idea how to turn the messages on