Gift Return and Exchange

[Mifflin5]

Is it possible to return a gift item that has been lightly used a few times? The color didn’t work for me and I’d like to get the same product in my shade. Would I need the gift giver’s card details, since she didn’t save the receipt? Or can I just walk in the store and exchange it? 

[LaurieBT]

Hi @Mifflin5, I'm sorry this item isn't working out for you! Gently used items can be accepted for return or exchange with proof of purchase. If you don't have the receipt, the store may be able to verify it using the purchaser's Beauty Insider account information, such as their email or phone number.