Gift Card

[KimmyKayVee]

Please help! I have been trying to figure this out for way too long. I received a $50 gift card from the local Walgreens. I do not see 16 consecutive digits, my card has 14 and then a separate PIN number. The app is asking for 16 digits to redeem. What is the trick to this?

[LaurieBT]

@KimmyKayVee, my apologies! Have you already completely removed the scratch-off? Are there any additional numbers that might be hiding at the end of the scratch-off? If that doesn't seem to be the issue, please let us know. 

[KimmyKayVee]

I have completely removed the scratch off. Can you please help?

[LaurieBT]

@KimmyKayVee, thank you for your response! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a clear photo of the gift card, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[KimmyKayVee]

Hi,

You helped me with my gift card issue a few weeks ago and I made a purchase that day. I used around $39 or so and now I am trying to make another purchase, but the cards shows $0 balance.

Honestly, this gift card thing has been a hassle and makes me want to shop anywhere but Sephora. The experience has been frustrating at best. In fact, prices are lower at many other stores than yours. The convenience of same day delivery is the only upside I see at this point. But I pay an additional amount for that. 

Please research this and load the balance back onto the card as soon as possible. 

Thank you,

[LaurieBT]

@KimmyKayVee, I'll send you a message shortly.

[KimmyKayVee]

Hi, I just sent this over to you.

[KimmyKayVee]

Thank you but it does not look like there are any other numbers that should be there.

[KimmyKayVee]

Hi,

You helped me with my gift card issue a few weeks ago and I made a purchase that day. I used around $39 or so and now I am trying to make another purchase, but the cards shows $0 balance.

Honestly, this gift card thing has been a hassle and makes me want to shop anywhere but Sephora. The experience has been frustrating at best. In fact, prices are lower at many other stores than yours. The convenience of same day delivery is the only upside I see at this point. But I pay an additional amount for that. 

Please research this and load the balance back onto the card as soon as possible. 

Thank you,