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Post in Customer Support

Gift Card Scam - DO NOT BUY

I purchased 2 gift cards from superstore and a 3rd one from Walmart for $50 each - All had $0 balance when they went to be used. I gifted them to my daughters teachers and was so embarrassed when they told me they didn't work. When I called customer service they tried to tell me someone in my house must've used the cards and took ZERO responsibility for it. Absolutely disgusting. The lack of accountability from them is terrible. If you're going to sell a gift card then have a system in place for these situations. 

DO NOT BUY SEPHORA GIFT CARDS. 

Re: Gift Card Scam - DO NOT BUY

@berns6769 @geethagggg, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Re: Gift Card Scam - DO NOT BUY

Same mine too ! Can’t believe Sephora is into such scam ! 

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